Answer

If fingerprint is not able to be detected in Windows Hello Fingerprint settings, please refer to the instructions below to update the firmware.  



1.    Check the current firmware version.



2.    Update fingerprinter firmware ver.0304.



3.    Confirm the update.

Reference

Models

  • Modern 14 B10RBSW
  • Modern 14 B10RASW
  • WF75 10TI
  • Creator 17M A10SD
  • Summit E15 A11SCS
  • Creator 17M A10SE
  • Summit E15 A11SCST
  • Modern 14 B10MW
  • Summit B14 A11M
  • Summit E14
  • Summit E14 A11SCST
  • Summit E15
  • Summit B15 A11M
  • Summit B14
  • Summit B15
  • Summit E14 A11SCS
  • WF75 10TJ